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Customer Service Representative

Kessler Corporation

537 Williamson Ave, Youngstown, OH, USA

Job Type:

About the Role

Summary
We are looking for an individual that will be able to manage a fast-paced wholesale and direct consumer environment. Review orders to sure all information is accurate. Communicate to Operations and Sales teams to ensure order is fulfilled timely. After shipment, orders will need proper documents completed such as advanced ship notices and invoices then digital scans.
A Customer Service Representative for Kessler Corporation will be required to be well-organized, analytical, driven, proficient in Excel, and possess excellent communication skills. They must be comfortable with Excel, understand EDI, and have a vast knowledge of operating systems for order entry, accounting, and inventory.
The goal is to ensure orders are fulfilled timely with minimal error. Keeping an open line of communication with Operations and Sales to execute order seamlessly.
Job Responsibilities:
• Review and enter orders in system.
• Manage and maintain daily order and EDI inventory reports/spreadsheets.
• Communicate with Operations and Sales teams.
• Collaborate with warehouse management on project work order timelines.
• Pull, package, and ship customer sample requests to minimize freight costs.
• Process outgoing shipments through FedEx Ship Manager and UPS WorldShip.
• Process ASN and Invoices for shipments.
• Scan completed paperwork then file digitally in organized manner.
• Resolve issues with shortages or incorrect orders.
• Report on activities, timelines, and issues.
• Open communication to team members.
• Answer office phone and customer service emails.
• Perform additional duties assigned.

Requirements

  • Minimum 5 years’ experience in an office/sales environment.


• Solid organizational skills.


• Excellent communication skills (Verbal, written, in person)


• Knowledge and understanding of basic CRM or ERP systems.


• Proficient use of Microsoft Office products. (Excel, Word)


• Attention to detail with high-level accuracy.

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