top of page

Customer Service Manager

Exploding Kittens

1800 Vine Street floor 1, Los Angeles, CA, USA

Job Type:

Full Time

About the Role

The Customer Service Manager will lead a team of customer service representatives in developing and executing a best in class customer experience that services our customers’ various needs. This role will work cross-functionally to support ecommerce, sales, and operations. As the Customer Service Manager, your responsibility is to motivate and lead your team, provide team members with clear direction on policies/procedures/processes, and ensure customer issues are resolved in a timely manner with high customer satisfaction.


Manages a team of service representatives that respond to customer inquiries
Coaches team members on best practices for responding to inquiries
Reports customer feedback, trends, and issues to stakeholders
Collaborates with related departments to recommend solutions or suggest changes to products and services
Be the main point of contact between our sales/ecommerce team, operations team, 3PLs, and game development team


Minimum 2 years experience as a Customer Service Manager

Customer Service Experience 5+ years

Ability to learn and understand technical details and act as a subject matter expert for business processes related to order entry, order management, customer and sales reporting

Experience managing an ERP and other technical systems cross-functional systems

Strong written and verbal communication skills

Excellent problem solving skills

Ability to deliver creative solutions to complex issues that impact customers

Train and mentor team members

bottom of page