About the Role
The Director of Product Integrity is involved early in the design phase to provide specific input, identify product quality and safety issues that may affect feasibility decisions. Their involvement continuous throughout the development cycle and well into production by providing appropriate feedback, recommending design alternatives, evaluating product for potential performance, reliability, or safety issues as well as monitoring consumer feeding back for potential product improvements.
The Director of Product Integrity requires a working knowledge of existing worldwide toy safety regulations as well as own internal Standard Operating Procedures and performance and reliability guidelines and must stay abreast of regulatory developments to and make appropriate recommendations to their teams.
WHAT YOU WILL DO:
Identify and communicate significant quality or safety related issues to the cross functional team at all phases of the product development cycle.
Develop and maintain a product specification that integrate performance, reliability, and global safety requirements, and that considers team’s cost and schedule objectives as well as consumer expectations.
Create and maintain Quality Standard Operating Procedures.
Interface with the Customer Service team regarding reported product quality issues and defective returns.
Provide meaningful and appropriate recommendations that promote product improvements and specification compliance.
Perform product testing for safety and reliability.
Develop qualification requirements for downstream stages of testing.
Coordinate internal and external testing as required and planned for the development stage.
Maintain records and technical files for projects.
Analyze customer return and complaints, and issue and monitor corrective action requests to address root cause.
Ensure that packaging labelling specifications for new toys are met and interact with the packaging department as required.
Stay abreast of changing global, region-specific regulations, standards, and retailer requirements to anticipate potential impacts to processes or products.
Perform training to other departments as required.
Analyze customer return and complaints, and issue and monitor corrective action requests to address root cause.
Stay abreast of changing global, region-specific regulations, standards, and retailer requirements in order to anticipate potential impacts to processes or products
Maintain monthly performance metrics for key operational indicators, where needed
Other tasks as assigned related to the domain knowledge of QA and the toy, costume, and pet product industries.
Perform other duties as assigned
Manages People: Initially no direct reports, eventually will manage 2 direct reports
Requirements
WHAT WE LOOK FOR:
Education/ Years of Experience
Bachelor’s degree in industry relevant field required
8+ years relevant experience in Quality Engineering for product safety and reliability
Knowledge, Skills, Abilities, and Other Characteristics (KSAO’s)
Strong proficiency in Microsoft Office & G-Suite
Able to work independently or collaboratively
Exceptional verbal and written communication skills
Can easily adapt to shifting priorities, and can manage multiple priorities at one time while simultaneously working on multiple projects/tasks and meeting deadlines
Experience with, and knowledge of, one or more of the following specialties desirable: toys, plastics, clothing/fabrics
Strong project management, planning and multi-tasking skills.
Organized, self-motivate, with a proactive approach to managing and executing projects.
Ability to use independent judgment, analyze information and formulate recommendations and solve problems.
Strong ability to use independent judgment, analyze information, and formulate recommendations
Ability to communicate and deal effectively with diverse individuals at all organizational levels in a professional manner
Preferred Qualifications
Toy industry specific experience is highly preferred
Experience in a global company
Multilingual a plus