About the Role
The International Sales Support Associate has excellent communication skills and works well with people from around the globe, understanding their time zone challenges, and language barriers. You have impeccable drive and ambition but maintains an engaging and outgoing personality while facing challenges head on. If you have a high energy level and a keen focus on details, with the desire to grow and learn things every day with a lot of fun people, then perhaps we may be a fit!
What you'll be doing:
Maintains all system related functions to create Sales Orders and track key order updates in Asia using X3, SAGE, and G Suite for Incoterm and Domestic customer PO’s.
Works with internal teams to initiate and follow the complete order cycle from creation to shipment.
Ensures the accuracy of information being passed to all departments, (i.e., sales, procurement, Asia and finance).
Review license approvals for specific Territories and work with our Legal team to ensure licensed rights before order creation.
Maintains knowledge of your monthly Territory order and shipment goals to ensure this is being met by escalating to appropriate leaders in order to achieve this.
Monitor the process, identify strangleholds, and propose improvements/solutions.
Communicate with internal departments for order requirements such as packaging, or special requests.
Assist Sales and Customers with sample requests as needed.
Assist Sales with Item and material information as needed for logistical data reporting.
Must have the ability to work well in a fast-paced environment but able to maintain composure when under pressure.
What we look for:
Upbeat personality, high energy, and a sharp eye for details
2 plus years of Account Management experience
2 plus years of administrative office experience
Incoterms Shipping knowledge
Prior Manufacturing is a plus
Problem solving skills
Positive, “can do” attitude
Excellent verbal and written communication skills
Excellent customer service skills
Ability to multi-task, set priorities and manage time effectively
Proficient in computer programs including internet, Word, PowerPoint, Access, Outlook and Google Docs
Strong Excel skills and attention to accuracy
Multi-lingual a PLUS