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National Account Manager


Job Type:

Full Time | Part Time

About the Role

As a National Account Manager, you will be responsible for managing key retail accounts and relationships. This individual is accountable for revenue and profitability within his/her customer portfolio and will work collaboratively across multiple departments to achieve Step2’s financial objectives. With a focus on maintaining and growing our “core” business, a significant part of this role will be leveraging Step2’s new product lines to grow market share and expand distribution within new and existing customers.
Manage and grow existing business in select National accounts within area of responsibility as well as identify new category and customer opportunities
Proactively identify and drive revenue growth opportunities across our Bricks & Mortar and Omni Channel partners
Develop a strategic plan, ensure alignment with broader organizational objectives, and prioritize opportunities in alignment with Step2 growth goals
Prepare and present sales presentations and line reviews in a professional manner- clearly articulate product features and benefits and influence using insights and facts
Use POS, market insights and available financial internal data to maximize sales, market share and profitability.
Work collaboratively across multiple functions including but not limited to Product Management, Marketing, Demand Planning, R&D, Engineering and Finance
Become the expert on assigned accounts, processes and portals. Understand the retailer’s needs, strategies, and objectives
Accountable for customer sales revenue and profitability
Provide direction to outside sales and manufacturer representatives where applicable and identify KPIs to evaluate ROI
Work closely with Demand Planning Team to ensure alignment on monthly, quarterly and annual forecast.
Monitor weekly POS data to identify key trends and develop action plans based on sales trends
Manage customer program expenses to maximize ROI and account profitability
Channel manage SKU assortment across a number of Bricks & Mortar and Omni Channel customers
Monitor monthly shipments in accordance with budget and customer needs
Other projects and duties as assigned.


A Bachelor’s Degree required

5 years+ sales experience in Consumer Packaged Goods sales. Big box retail selling experience required.

A Proven track record of building strong customer relationships resulting in growing business and share.

Prior experience working with outside manufacturer representatives preferred

Strong oral and written communication skills

A self-starter with strong interpersonal skills with the ability to work independently and within a team environment.

Strong analytical skills and business acumen

Ability to prioritize and drive action

An entrepreneurial mindset and the ability to work in an agile and lean organization without day to day supervision

Attention to detail and the ability to manage multiple projects and competing priorities simultaneously

Ability to think critically, while problem-solving in a fast-paced environment with shifting priorities

Must have the ability to develop and maintain solid working relationships across organization and with customers Excellent computer skills in MS Office (Word, Excel, PowerPoint, Teams)

Ability to travel as needed to our corporate headquarters in the Cleveland, Ohio area as well as customer travel as required

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